Privacy Policy
This Privacy Policy describes how Ceylon Blends ("we", "us", or "our") collects, uses, and discloses your personal data in compliance with Singapore's Personal Data Protection Act (PDPA). Your privacy is important to us, and we are committed to protecting it.
SECTION 1 - PERSONAL DATA WE COLLECT
When you use our website or make a purchase, we collect certain personal data to provide and improve our services.
When you make a purchase: We collect information necessary to complete the transaction, such as your name, billing and shipping address, email address, and phone number.
When you browse our site: We automatically receive your computer’s internet protocol (IP) address, which helps us learn about your browser, operating system, and how you use our site.
When you contact us: We may collect your name, email, and any other information you provide to respond to your inquiries.
Email Marketing (if applicable): With your express permission, we may send you emails about our store, new products, and other updates.
SECTION 2 - CONSENT
Your consent is the foundation of how we handle your data.
Deemed Consent: When you provide us with personal data to complete a transaction, verify your credit card, place an order, or arrange for a delivery, we consider that you have consented to us collecting and using it for that specific purpose only.
Express Consent: If we ask for your personal data for a secondary reason, like marketing, we will ask for your direct, expressed consent and provide you with an opportunity to decline.
Withdrawing Consent: You may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time. Simply contact our Data Protection Officer using the details in Section 11.
SECTION 3 - DISCLOSURE OF PERSONAL DATA
We will only disclose your personal data under two conditions:
If we are required to do so by law in Singapore.
If you violate our Terms of Service.
SECTION 4 - DATA STORAGE & SECURITY
We take the security of your personal data seriously.
Storage: Your data is stored on secure servers protected by a firewall.
Protection: We implement reasonable security arrangements and follow industry best practices to protect your personal data from unauthorised access, loss, misuse, or alteration.
Payment Information: If you provide us with credit card information, it is encrypted using secure socket layer technology (SSL) and we adhere to the requirements of the Payment Card Industry Data Security Standard (PCI-DSS). While no method of online transmission or storage is 100% secure, we are committed to protecting your information to the best of our ability.
SECTION 5 - THIRD-PARTY SERVICES
We may use third-party service providers, such as payment gateways (e.g., Stripe, PayPal) and delivery partners, to perform services on our behalf.
These providers will only collect and use your information to the extent necessary to provide their service to us. They have their own privacy policies, and we recommend you read them.
If your data is transferred out of Singapore, we will ensure that the recipient jurisdiction offers a standard of protection comparable to that provided under the PDPA.
SECTION 6 - DATA RETENTION
We will retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required for legal or business purposes. Once your data is no longer needed, we will ensure it is securely disposed of.
SECTION 7 - YOUR RIGHTS UNDER THE PDPA
Under the PDPA, you have the right to:
Access Your Data: You may request access to the personal data we hold about you.
Correct Your Data: You may request to correct any error or omission in your personal data.
To exercise these rights, please contact our Data Protection Officer. We may charge a reasonable fee for processing access requests.
SECTION 8 - COOKIES
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help our website function properly (like keeping items in your shopping cart) and allow us to understand traffic patterns. You can control or delete cookies through your browser settings.
SECTION 9 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your country, state, or province of residence.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes will take effect immediately upon their posting on the website.
SECTION 11 - DATA PROTECTION OFFICER & CONTACT INFORMATION
If you would like to access, correct, or delete your personal data, or if you have any questions or complaints about our privacy practices, please contact our Data Protection Officer:
Email: biz@ceylonblends.com.sg
WhatsApp: +65 853 857 05
